Respectful, Safe, and Supportive Care
At New Age Social Services, we believe every client deserves to be treated with dignity, respect, and fairness throughout the care process. We are committed to providing behavioral health and supportive services in an environment that values safety, privacy, communication, and individualized care.
Clients and families receiving services through our organization have important rights that help support informed decision-making, participation in treatment, and access to appropriate care.
Your Rights as a Client
As a client of New Age Social Services, you have the right to:
Be Treated With Respect
Receive services in a safe, supportive, and respectful environment regardless of age, race, religion, gender, disability, sexual orientation, national origin, or financial status.
Participate in Your Care
Be involved in treatment planning, goal development, and decisions related to your services whenever appropriate.
Receive Clear Information
Receive understandable information regarding available services, treatment options, policies, and expectations related to your care.
Privacy and Confidentiality
Have your personal health information protected in accordance with applicable privacy laws and confidentiality standards.
Ask Questions
Request information about services, treatment recommendations, scheduling, or policies at any time during care.
Express Concerns or Complaints
Voice concerns, provide feedback, or file a complaint regarding services without fear of retaliation or discrimination.
Access Your Records
Request access to your records in accordance with applicable laws and organizational policies.
Receive Services Without Discrimination
Receive services fairly and without discrimination based on background, identity, disability, or source of payment.
Be Informed of Fees and Insurance
Receive information regarding insurance coverage, payment responsibilities, and available billing support when applicable.
Refuse Services
Refuse or discontinue services to the extent permitted by law and organizational policy.
Family and Guardian Participation
When appropriate, parents, guardians, or authorized caregivers may participate in treatment planning, communication, and care coordination to help support the client’s needs and progress.
We encourage open communication between families and providers while respecting client confidentiality requirements.
Commitment to Client Safety
New Age Social Services is committed to maintaining an environment that supports the emotional, physical, and behavioral well-being of clients, families, visitors, and staff.
If a client or family member has immediate concerns regarding safety, services, or treatment, we encourage them to contact our office directly for assistance.
Questions or Concerns
If you have questions regarding your rights or would like to discuss a concern related to services, please contact our office.
New Age Social Services
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Gretna Office
- 623 Franklin Ave.
- Gretna, LA 70053
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Slidell Office
- 1924 Corporate Square Drive
- Slidell, LA
- Phone: 504-533-9885